Authors : Franklin Ohiole Ohiwerei and M.O. Omo-Ojugo
Abstract: This research study investigated the causes of conflict in banking industries in Edo State of Nigeria. A total number of 6 commercial banks and two community banks in Edo State of Nigeria were used in collection of data. Our investigation reveals that most new generation banks have nothing to do with union, therefore, they do not belong to any union. While, the old generation banks belong to two different unions. The junior workers belong to the National Union of Banks, Insurance and Financial Institutions Employees (NUBIFIE) and the senior staff belong to Association of Senior staff of Banks, Insurance and Financial Institutions (NEABIA), while the banks, their employers belong to Nigeria Employers" Association of Banks, Insurance and Allied Institutions (NEABIA). The investigation also revealed that most banks managers lack the knowledge of conflict management, the study shows that there are a lot of factors responsible for the causes of conflict in banking industry in Edo State of Nigeria. Such as disciplinary procedure, retrenchment of staff by banks management, lack of additional qualification, recruitment of new staff, agitation for increase in salaries, wages and allowances. Most importantly, is the break down of negotiation, breach of contract of employment. Non-implementation of negotiated collective agreement. Suggestions and recommendations were made towards solving the problems so identified.
Franklin Ohiole Ohiwerei and M.O. Omo-Ojugo , 2008. Causes of Conflict in Banking Industry: A Case Study of Banks in Edo State of Nigeria. International Business Management, 2: 132-144.