Authors : Abdul Hadi Sulaiman, Jamilah Othman, Inon Beydha Lukman and Jeffrey Lawrence D`Silva
Abstract: This study discusses the intercultural conflict communication management strategies between Indonesian Foreign Domestic Helpers (FDH) and Malaysian Malay employers. This comparison study were using a quantitative survey (Questionnaire) and was conducted in Kuala Lumpur, Malaysia. About 200 people (Employers and FDHs) were selected as the respondents through convenience sampling technique and referral chain. The findings of the study showed that both employers and FDH engaged in practiced low context communication and also two-way communicationpatterns among each other. Whereas for the intercultural conflict communication management strategies, the employers and Indonesian FDHs engaged more on integration strategies. This study proposes that employers and FDHs could strive together to identify, respective cultures and learn to understand each other’s culture in order to find conflict communication management strategies that would bring harmony in their relationships in fulfilling the expectations of both parties in terms of work demand.
Abdul Hadi Sulaiman, Jamilah Othman, Inon Beydha Lukman and Jeffrey Lawrence D`Silva, 2013. Conflict Communication Management Strategies Among Indonesian Foreign Domestic Helpers (FDH) and Malaysian Employers: An Intercultural Comparison. International Business Management, 7: 14-20.