International Business Management

Year: 2016
Volume: 10
Issue: 10
Page No. 1784 - 1792

Factors Affecting Knowledge Management in the Ministry of Communications and Information Technology

Authors : Hossain Vazifedost and Behroz nemati

Abstract: One of the most important and valuable assets of any organization is the knowledge. Rapid and exponential growth of knowledge and information, make organizations to put all their efforts in knowledge management. Thus, organizations seek to identify factors as well as preparing the development of knowledge management so that they can enjoy their knowledge resources and the environment. Private companies produce goods and services that directly compete with goods and services in public sector. Training, knowledge, safety and science are the including areas of competition between these two sectors. If customers can completely customize and tailor their needs addressed by the private sector, unconsciously same expectations will arise in the public sector. Employees retirement and sending them to different sectors,creates a new challenge for knowledge retention and preservation of institutional memory and providing new staff training. Therefore, this study attempts to identify knowledge management state to develop knowledge management in one of the country’s ministry called the Ministry of Communications and Information Technology. In this regard, a review of the literature was conducted. After identifying the factors and indicators related to knowledge management, the framework has been completed which has been mentioned in the questionnaire. The questionnaire were distributed among managers and experts in the Ministry of Communications and Information Technology. In addition, analysis of quantitative research was conducted using SPSS Software. The results showed that all components including information technology, human resources, organizational culture and organizational structure of the Ministry of Communications and Information Technology are at high levels and there is a possibility of implementing knowledge management in there. Among the mentioned components, information technology received the highest score and the lowest score is for the organizational structure. Evaluation of these factors indicate the exisence of information technology equipment and efficient communication in Ministry of Communications and Information Technology has the most favorable conditions in terms of respondents.

How to cite this article:

Hossain Vazifedost and Behroz nemati, 2016. Factors Affecting Knowledge Management in the Ministry of Communications and Information Technology. International Business Management, 10: 1784-1792.

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