Authors : R.M.V.S. Ratnayake and Gayathri Perera
Abstract: An organization can be broadly categorized into three main segments as strategic level, tactical level and operational level. The operational level employees can be further categorized into direct and indirect employees based on the traceability of their work in the output. There are multiple incentive schemes developed for the direct employees based on the performance evaluation. However, there is a lack of indirect employee incentive schemes due to the difficulty in accurate performance measurement of the indirect employees. This study discusses the suitability of existing performance measurement systems for the performance evaluation of operational level indirect employees when developing an incentive scheme.
R.M.V.S. Ratnayake and Gayathri Perera, 2017. Applicability of Performance Measurement Systems in Incentivizing the Operational Level Indirect Employees: A Literature Review. International Business Management, 11: 1021-1027.