International Business Management

Year: 2017
Volume: 11
Issue: 3
Page No. 635 - 648

The Effects of TQM Practices on Innovation Using an ISM/Fuzzy-ANP Approach

Authors : Mohsen Jajarmizadeh and Farzaneh Eslamloo

Abstract: The purpose of this study is to evaluate the effect of Total Quality Management (TQM) on each other and to find out which TQM practices are directly or indirectly related to the different types of innovation. To analyze the data, methods of Interpretive Structural Modelling (ISM) and Fuzzy Analytic Network Process (F-ANP) were used. The instrument used for data collection is the questionnaire consistent with the analysis framework. The population of the study were 30 experts of Farassan industrial-manufacturing company.The findings showed that the set of TQM practices through continuous improvement positively associated with innovation types. The TQM practices are closely connected with each other. In order to achieve innovation, the importance of all practices as an integrated system should be considered. Strategies and key elements of TQM have the ability to deal with challenges in today competitive economy because with the key principles, integrated and universal, it can help to open new horizons for development and transition towards quality management, improvement of processes and innovative approaches in products and processes. In the current turbulent time, companies and organizations require the application of tools, models to take advantage of all the features of TQM and reach into innovation. In doing so, this study presents a model and a road map to achieve TQM and innovation andclarifies to what extent TQM practices affected innovation.

How to cite this article:

Mohsen Jajarmizadeh and Farzaneh Eslamloo, 2017. The Effects of TQM Practices on Innovation Using an ISM/Fuzzy-ANP Approach. International Business Management, 11: 635-648.

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