Authors : Indrawati and Satria Rahmat Mukti Adicipta
Abstract: The purpose of this research was to determine the customer perception toward an ABC internet banking and to determine the factors influencing acceptance level of internet banking by customers of ABC bank in Bandung Indonesia. There are six dimensions being used in this research to measure the customer acceptance level of internet banking. The dimensions are perceived usefulness, perceived ease-of-use, perceived enjoyment, amount of information on online banking, security and privacy and quality of internet connection. The data were collected by using purposive samplingby choosing the individuals which met the certain characteristics, in this case customers of ABC bank in Bandung Indonesia. There were 400 respondents were taken in this research. The analysis method was descriptive analysis and path analysis using the program of SPSS Ver. 17. The study found that the customer perception toward ABC internet banking was good and all of the six dimensions were significantly influencing the behavioral intention. Perceived ease-of-use dimension had the greatest influence on behavioral intention. Therefore, the bank should focus and make improvements on this dimension.
Indrawati and Satria Rahmat Mukti Adicipta, 2017. Factors Influence Internet Banking Acceptance (A Case Study of ABC Internet Banking in Bandung Indonesia). Journal of Engineering and Applied Sciences, 12: 1705-1709.