Authors : Chin Fei Goh, Amran Rasli, Owee Kowang Tan and Sang Long Choi
Abstract: The idea of process enterprise has been embraced and stimulated many management changes in big corporations in these few decades. Business Process Re-engineering (BPR) perspective are widely adopted the business leaders in advanced economies. Nevertheless, many companies failed to achieve to become a process view organization although many actions had been taken to improve the organizational process. This study the identify the failure to implement fully effective processes enterprise is the lesson should be concerned. This study provides some important lessons of "operational innovation" that related to the performance of process enterprise and subsequently provide insights pertaining to the important determinants for successful transition. We adopted the management thought perspective to bridge the industry knowledge gap for explaining the relationship operational innovation and firm performance.
Chin Fei Goh, Amran Rasli, Owee Kowang Tan and Sang Long Choi, 2017. Why Operational Innovation Matters to Firm’s Performance?. Journal of Engineering and Applied Sciences, 12: 4028-4033.