Authors : Syeh Assery, Heru Kurnianto Tjahjono, Achmad Sobirin and Arif Hartono
Abstract: Managing conflicts in the supply chain was still need to be explored in term of causes, processes and results. There are many differences between conflicts in the organization and conflicts in the supply chain. This study was conducted in qualitative approach use case study method to obtain the holistic and meaning of organizational and managerial process. Data were collected use interview to 3 managers in the supply chain of telecommunication company, its supplier and its distributor. Data analysis was conducted for data reduction, data display and data verification and use Weft QDA Software to support. Findings are classified into 3 themes, causes, processes and results.
Syeh Assery, Heru Kurnianto Tjahjono, Achmad Sobirin and Arif Hartono, 2017. Managing Conflict in the Supply Chain (Case Study: Telecommunication Company in Indonesia). Journal of Engineering and Applied Sciences, 12: 5433-5436.