Authors : Muhammad Rifki Shihab, Gde Panji Diarsa, Achmad Nizar Hidayanto and Bobby Nazief
Abstract: This research aims to offer a specific model to evaluate the quality of public information service, provided by government organizations. The underlying research model was developed by adopting numerous exisiting evaluation approaches and befiting them as a measurement tool for public information services. Model validation was conducted in two stages a focus group discussion and expert interview. Furthermore, the model was tested empirically in the Regional Board of Communication, Information and Public Relations of Jakarta, Indonesia. A total of 201 respondents participated in this research. Data analysis was performed by Confirmatory Factor Analysis (CFA) using SmartPLS 2.0 Software. The final EPIS-Qual Model (Electronic Public Information Service Quality), consisted of 10 dimensions and 43 indicators, categorized into three main aspects, namely information quality, media quality and people quality. The dimensions of EPIS-Qual include accessibility, accuracy, completeness, understandability, reliability, interactivity, user-friendliness, responsiveness, professionalism and helpfulness.
Muhammad Rifki Shihab, Gde Panji Diarsa, Achmad Nizar Hidayanto and Bobby Nazief, 2017. Evaluating Electronic Public Information Service Quality: A Proposed Model. Journal of Engineering and Applied Sciences, 12: 6440-6444.