Authors : Joongseok Go, Joonkoo Choi and Ghajung Kim
Abstract: The aim of this study is to improve internal customer satisfaction of the new EMR-based scheduling and viewing program in intervention room. Survey process was applied before and after applying the new program, to 13 radiological technologist and nurses in angiography room and 70 ward nurses who have many interactions about interventions. Survey in the intervention room graded scale on 1-10 point by 13 people. And 70 ward nurses fill in a questionnaire by evaluating graded scale on from 1-5 point. In program satisfaction survey, wards satisfaction increased from 2.76 -3.04 (p<0.001) and intervention team satisfaction increased from 3.3-6.78 (p<0.001) after applying the program. Phone from the wards decreased from 8.2-5.2 (p<0.002) and intervention team workloads increased from 6.9-8.6 (p<0.001) after applying the program. The surveyed data were processed by computerized statistics using SPSS18.0 Window. Ward survey results were analyzed by matched data analysis paired t-test and intervention room survey results were analyzed by Wilcoxon signed rank t-test because of small sample size. Wardnurse and doctor satisfaction increased. Because, they can easily search patient prepare, precaution and can search procedure time in real time after applying the program.
Joongseok Go, Joonkoo Choi and Ghajung Kim, 2018. A Study on the Real-Time Patient Management Program Development and Usefulness in Angio-Intervention Room. Journal of Engineering and Applied Sciences, 13: 10815-10821.