Authors : Sajjad Zahir
Abstract: A Knowledge-Based system is designed incorporating the ratings from merchant-comparison engines and personal preferences of customers. This Web-based interactive intelligent system shares and utilizes both expert and community knowledge and contributed ideas. It can potentially lead to a hybrid agent technology that can effectively free online customers from information overload and make e-commerce transactions more efficient and meaningful.
Sajjad Zahir , 2005. Designing a Knowledge-Based Consumer Support System for the Web . Asian Journal of Information Technology, 4: 250-261.