Authors : Wonchang Hur
Abstract: BPM system is an information system that is introduced to accelerate process cycle time through automation of repetitive organizational tasks. With growing importance of business process management, functionality of BPM systems is now extended to support the design, analysis and optimization of business processes. In particular, BPM brought in new applications related with managing business processes; Business Activity Monitoring (BAM) and Business Process Analysis (BPA). In this study, we raise four issues regarding the successful implementation of BAM and discuss what companies should do to address them. Specifically, we will focus on the identification of Key Performance Indicators (KPIs), mapping the KIPs to the BPM metrics. Designing the analysis methods and building digital dashboards. By linking BPM and BPA, BAM provides the visibility on what goes on with several major business processes and all the related information that will help managers make a well-informed, timely decision, so that it significantly accelerates the enterprises reaction time.
Wonchang Hur , 2009. Developing Enterprise Dashboards. Asian Journal of Information Technology, 8: 55-60.