Authors : A. Pal Pandi and P.V. Rajendra Sethupathi
Abstract: Total Quality Management (TQM) is a business philosophy based upon customer satisfaction. TQM has been used successfully in variety of organizations including manufacturing and service organizations. Even though the TQM concept was first applied in industries in later stages, colleges and universities have gradually started applying the concept to enhance the quality in education. A high quality of engineering education is becoming increasingly important in India and abroad due to globalization and world wide demand for quality engineers. This calls for revitalizing the existing system of engineering education by adoption of integrated quality management approach. The study lists and examines various factors of TQM, identifies frequently used dimensions and critical factors that lead to success of TQM in various educational arena. To conclude this study, the researchers would prefer to suggest the ten successful critical factors of Integrated Educational Quality Management System (IEQMS) for achieving global quality in engineering educational institutions. The IEQMS is nothing but a bundle of global management practices namely Knowledge Management, ISO 9001:2008 QMS, ISO 14001:2000 EMS, Occupational Health and Safety Management Systems (OHSAS 18001:2007), Lean Management, Six-Sigma (DMAIC methodology) and TQM concepts.
A. Pal Pandi and P.V. Rajendra Sethupathi, 2013. A Comprehensive Review of Engineering Education-Quality Management Perspective. Asian Journal of Information Technology, 12: 104-108.