Authors : Hisham Al Saghier
Abstract: At present, most of the countries are using the E-governance model to provide better services to the citizens/business. The services provided to the citizens are always create a greater impact as this serves as a backbone for other kind of E-services. These services are referred as Government-to-Consumer (G2C) models in E-business. The Kingdom of Saudi Arabia uses G2C Models for most of their operations and provide greater services to all the citizens and residents. Some example services provided by the kingdom are communication and technology, training and education and culture, housing and municipal services, labour and employment, etc. The data generated by this information systems are very huge and it is the appropriate time to the government to facilitate more and better services. This research paper proposed an architecture which can be used with the available information systems for improving the G2C services. As all the services by the kingdom are web-enabled, this research work uses web-mining models in the architecture. The web mining models mine the web usage data available in the server and provide the output in the form of knowledge. Web-usage mining also will help the government in setting up the strategic plans, predicting the citizen/resident behaviour. The government decision makers to improve the given services then use the knowledge generated by the proposed model.
Hisham Al Saghier , 2016. Improving Government to Consumer (G2C) E-Governance Models in Kingdom of Saudi Arabia: A Web Usage Mining Based Approach. Asian Journal of Information Technology, 15: 13-17.