Abstract: The value and position of competition in banks is crucial and well-known. In past decades it did not matter much due to the governmental nature of banks but now the issue of competition in banks has become a top priority given that many private banks which have been established. Therefore, in recent years, banks pay special attention to the diversity of their products and services in particular electronic services and information technology. That’s why we see topics such as IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Control Objectives for Information and related Technology (COBIT) and Capability Maturity Model Integration (CMMI) developed in banks and financial institutions which increases the quality of their services. IT Service Management (ITSM) provides a structure through which IT processes, IT resources and information related to the strategy and goals of the organization will connect together. IT management integrates and institutionalizes the optimal ways of planning and organizing, preparation and implementation, delivery and support and monitoring and assessing the effectiveness of information technology. Based on previous findings, this study seeks to evaluate the status of IT service management at bank of industry and mining with standard review and expert opinion, the ITIL framework and CMMI Maturity Model were used to assess the situation. In this study, after an extensive study of the literature, a questionnaire which was available at the University of UCSIA (one of the Universities of Oxford in England) was used and according to experts, the questions prepared and divided into seven areas. Then, the questionnaires were given to all managers and experts of the Bank of Industry and Mine that were 45 people. After collecting information, current and desired levels and also the distance between these two levels were determined and shown for the areas of the Bank of Industry and Mine and then were analyzed. And finally, some suggestions were presented to improve the weaknesses of Bank of Industry and Mine. It should be noted that since this research is a case study, the analysis results of the Bank of Industry and Mine is unique for this organization and it isn’t extensible to other organizations but the analysis method could be extended to other organizations.