Authors : Shreya Gupta and Shilpi Verma
Abstract: The purpose of this study was to assess the quality of web-based library services of the CSIR-IIIM, Jammu, India. The study was conducted during the period of Sep. Nov., 2017. A questionnaire was the main instrument for the data collection. A total of 100 questionnaires were distributed, out of which 84 filled questionnaires were received by the researcher. The questions were asked related to the awareness in respect to web-based library services and their perception, opinion or satisfaction level towards the different attributes of web-based library services offered to them. The results of study revealed that though few obstacles hinder the full exploitation of web-based library services like slow internet connectivity sometime, lack of orientation program regularly and etc., yet the users of IIIM library have positive attitude towards web-based library services and they are very much satisfied with web-based library services.
Shreya Gupta and Shilpi Verma, 2018. Perception of Users: An Assessment of Quality of Web-Based Library Services of Indian Institute of Integrative Medicine (CSIR-IIIM), Jammu, India. Asian Journal of Information Technology, 17: 328-332.