Authors : Yohan Wismantoro and Vincent Didiek Wiet Aryanto
Abstract: Information is important resource in a health care organization. The quality of information will affectto the services being rendered. This study applies Myerscough study which combines User Information Satisfaction and Service Quality (SERVQUAL) instruments to measure the information system service qualityand to investigate the correlation between information system service quality and user’s satisfaction. The results of this study report the model marginally fit with the previous studies.The only empathy variable affects the information system service quality through SERVQUAL variable. However, the information system user’s satisfaction has been proved to be influenced by the information system service quality. This study also recommends further research into better instruments to assess information system service quality.
Yohan Wismantoro and Vincent Didiek Wiet Aryanto, 2017. The Hospital Application of Information System Service’s Quality Adoption and User Information Satisfaction. International Business Management, 11: 381-391.