Authors : Sachin Lal, Naveen Kumar and Harish Tiwari
Abstract: Staffing is by far the largest expenses which the Environmental Services (ES) department incurs, typically accounting for 75-80% of total department spending of the health care industry. It faces the challenge to reduce their internal processes (services) specially housekeeping costs significantly in the current scenario and in future to structure them more efficiently. The health care industry which showed continuous growth in recent years, now looks ahead to difficult time, economic turbulences and decline in sanitation condition. As a result of this, health care industry will have poor patient satisfaction in the future less than what it is now. The health care sector is recently implementing modern methods such as lean management and instruments to optimize productivity and efficiency to increase the quality of services even further. This research aims to show practical experiences of the application of lean management methods in the health care sector and to make a statement about their suitability and the possible potential for optimization. The study will emphasis in an industrial hospital where value stream mapping concept, work study and lean methodology has been implemented successfully.
Sachin Lal, Naveen Kumar and Harish Tiwari, 2017. Application of Lean Management for Improving Productivity of Housekeeping Staff in Health Care Industry: A Case Study. Journal of Engineering and Applied Sciences, 12: 6128-6134.