Authors : Rifqi Suprapto and Maya Susanti
Abstract: Badan Penyelenggara Jaminan Sosial (BPJS) is an Indonesian institution of social security, so that, the existence of social security, financial risk faced by a person, whether it is because the productive age, get sick have an accident and even death will be taken over by the agency that organizes social security. BPJS matters relating to their attitude of loyalty of consumers have an impact on compliance with every consumer to perform an obligation in the payment of dues and recommend BPJS as health insurance to others. The study was conducted to investigate the influenced perceived quality service to attitudinal loyalty BPJS participants. The results obtained: there is the positive influence perceived of quality of service to the satisfaction of participants. This shows that there is a positive influence on the attitudinal loyalty from participant satisfaction.
Rifqi Suprapto and Maya Susanti, 2017. Influenced Perceived Quality Service to Attitudinal Loyalty BPJS Participants. Journal of Engineering and Applied Sciences, 12: 8246-8250.