Authors : Muhammad Akram Akhund, Shabir Hussain Khahro, Fida Hussain Siddiqui and Ali Raza Khoso
Abstract: Quality Management System (QMS) development is prioritized demand of various firms throughout the world, especially in developing countries. This study identifies the ISO 9000 quality principles and its level of implementation in construction firms in Pakistan. These are used globally and accepted as the major principles of ISO 9000 based on QMS. This study also highlights the barriers in implementing and maintaining an ISO based QMS in construction firms of Pakistan. Structured interviews with architects, clients, consultants and constructors of ISO certified firms were conducted and ISO documents were also reviewed. The findings of this research show that company focuses on customer requirements and tries to exceed customer expectations the leaders establish unity of purpose and direct company consequently. They create and maintain integral environment make employees participate in achieving the company’s objectives are most crucial factors of ISO 9000 based on QMS. Current research will help in resolving issues of implementing ISO 9000 QMS in construction firms and help Pakistani construction companies to improve their quality management standards.
Muhammad Akram Akhund, Shabir Hussain Khahro, Fida Hussain Siddiqui and Ali Raza Khoso, 2018. Adaptability of ISO Quality Standards in Construction Industry. Journal of Engineering and Applied Sciences, 13: 926-929.