Authors : Malek Alharafsheh, Haitham M. Alali, MI Nofal and Zaid Alabaddi
Abstract: How students perceive the standard of e-Services in a higher educational setting having libraries based on, the internet is the major topic of this study. Data collection was through a survey using a structured questionnaire and the study population consists of higher education students in the United States. Two things led to the use of random sampling in this study selection of a representative sample and a large number of persons making up the study population. The 109 of the students in the sample population were involved in this study. One-way ANOVA was used to test the research hypothesis. The dependent variable was e-Service quality while education levels served as the independent variable. Delivery speed, functions and content of the website and ease of use were used to measure e-Service quality. It was observed that there exists no significance between education level and e-Service quality perceptions of the higher education institution students in the US. This is a confirmation of the results obtained in previous studies on the education level of the participants.
Malek Alharafsheh, Haitham M. Alali, MI Nofal and Zaid Alabaddi, 2019. Libraries e-Service Quality by Education Level: Evidence and Issues. Journal of Engineering and Applied Sciences, 14: 6474-6477.