Authors : Nur Izzati Binti Mohd Asri and Aruna Azariah Rajendram
Abstract: In order to make big leaps in delivering customer satisfaction, the organization does every possible aspect in maintaining the qualities of the services. As this is the online Era where everything is online we need to develop a system in online which is very useful to measure customer satisfaction where the issues of the customers can be registered online and resolved by the company. The purpose of this project is to greatly lighten the load on the company’s end as the entire process of taking complaint is automated. With this, the company can access the customer dissatisfaction in a faster way, avoid data redundancy and remove the resources such as papers for data saving. To use the system, new user need to register in order to login. With the development of this research, the company can evaluate the issues and dissatisfaction found, check how the use of these systems may contribute to better performance of the administrative processes, improve management and allow for higher quality decision-making.
Nur Izzati Binti Mohd Asri and Aruna Azariah Rajendram, 2019. Development of Complaint Management System. Journal of Engineering and Applied Sciences, 14: 7892-7898.