Authors : Rogayah A. Majid, Nor Laila M. Noor and W. Adilah W Adnan
Abstract: The Human Centered Design (HCD) approach is the approach that integrates Human Computer Interaction (HCI) requirements into the system development phases. However, the adoption of HCD among software practitioners faces several problems. Among the problems cited by the software related organizations that have adopted HCD is the lack of guidelines to guide the HCD adoption and the difficulty to understand the interaction factors among task, organizational and situational factors which implies issues related to the resources such as human, financial and infrastructure. This study attempts to provide an understanding of the HCD adoption of the operational, tactical and strategic management perspectives to view the interaction factors to gain some insight on the guidelines to adopt the HCD approach. To present this view a HCD model was selected and used to illustrate the integration of the management perspectives of the HCD processes. The HCDP model that was selected was developed based on the ISO TR 18529 and was considered to be good choice to illustrate the management view integration as it covers the HCD activities from the project planning to the implementation stage of the software development process and it emphasizes on the larger scope of human factors and require broader skills in software development process. The resulting conceptual model of management view integration of the HCD adoption emphasizes on the importance of managing the resources and long term strategic planning for the organization. This integration presents a new view of HCD as a technology capable of software development.
Rogayah A. Majid, Nor Laila M. Noor and W. Adilah W Adnan, 2019. Human Centered Design Approach as a Technology Capability: Integration of the Management Perspectives in the Human Centered Software Developemnt Process. Journal of Engineering and Applied Sciences, 14: 9272-9277.