Authors : Khalid Alharbi, Ebrahim Mohammed Al- Matari and Rushami ZienYusoff
Abstract: The main aim behind this study is to examine the impact of Total Quality Management (TQM) and organizational sustainability among the hotel firms in Saudi Arabia. It also proposes and tests the study model through data collected with the help of survey questionnaire distributed to 204 hotel firms in Saudi Arabia. Data was analyzed through the use of Partial Least Squares (PLS) structural equation modeling. The findings revealed a positive and significant TQM-organizational sustainability relationship. Towards the end of the study, some limitations and suggestions for future avenues of research are provided.
Khalid Alharbi, Ebrahim Mohammed Al- Matari and Rushami ZienYusoff, 2016. The Impact of Total Quality Management (TQM) on Organisational Sustainability: The Case of the Hotel Industry in Saudi Arabia: Empirical Study. The Social Sciences, 11: 3468-3473.