The Social Sciences

Year: 2018
Volume: 13
Issue: 6
Page No. 1174 - 1185

The Responsiveness of Local Government onto Public Service: The Case of the Conflict Area of Boundary Affirmation among County and Magelang City

Authors : Eny Boedi Orbawati, Sri Suwitri, Paulus Israwan Setyoko and Yuwanto

Abstract: Responsiveness is crucial in implementing the public service in regional autonomy era. However, there are constraints in implementing the public service in the conflict area affirmation between county and Magelang City. The obscurity of district boundaries and status of Magelang City resulted in the public service in particular service licensing and land in this area to become obstructed. On one side is happening in the field of public service those permissions dualism but on the other side of each local government district and Magelang City cannot provide land administration services. This research aims to describe and analyze the responsiveness of local government in the public service in the conflict area of boundaries affirmation among county and Magelang City. The methods used in this research is a mix of qualitative and quantitative approaches are converging. Data collection is done by survey, interview and documentation. Qualitative data analysis done interactive model with the validity of the analysis methodology focusing on triangulation. Triangulation source with the source and this means to compare and check behind the trust degree of an information gained through time and different tools in qualitative research. Research results showed the local government county and Magelang City has not been responsive in public services in the area of dispute the limits assertion of the county and Magelang City. Yet, this responsiveness of local government in the public service in the area of the disputed boundary area supported by the complex problems such as public service, leadership and regulatory authority of public officials who are not able to listen to the grievances of the public and haven’t broader priority of public interest in making the corresponding decisions of public service in disputed boundary area. The study recommends doing collaborative action between the local government counties and Magelang City as well as stakeholders, the mainstream public interest by developing listening bureaucracy.

How to cite this article:

Eny Boedi Orbawati, Sri Suwitri, Paulus Israwan Setyoko and Yuwanto , 2018. The Responsiveness of Local Government onto Public Service: The Case of the Conflict Area of Boundary Affirmation among County and Magelang City. The Social Sciences, 13: 1174-1185.

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