Authors : Nur Rakhmah, Hedar Akib, Jasruddin and A. Armyn Nurdin
Abstract: The survey of patient satisfaction became important and should be held with the measuring of another medical care quality. Patients or the society will can be determine through the survey of patients satisfaction. The aim of this research are to know patient perception of medical service at Tamalanrea Jaya public health center Makassar based on five variables: reliability, responsiveness, assurance, empathy and tangible. The method of this research was observational descriptive method with cross sectional design. Total sample of this research was 96 respondents those chosen by accidental sampling technique. The patients perception of medical care at Tamalanrea Jaya Public Health Center Makassar based on the tangible are 58.3% satisficed and 8.3% satisficed enough, based on reliability are 66% satisficedand 6.25% satisficed enough, responsiveness are 50% satisficed and 14.5% satisficed enough, empathy are 54.1% satisficed and 18.75% satisficed enough and assurance are 54.1% satisficed and 16.6% satisficed enough. With the good enough achievement this program should be continued and developed in the future.
Nur Rakhmah, Hedar Akib, Jasruddin and A. Armyn Nurdin, 2019. The Patient Perception of Medical Service in Tamalanrea Jaya Public Health Centre of Makassar. The Social Sciences, 14: 217-220.