Abstract: Many government’s ICT projects fail to be delivered on scheduled time-line and it invokes escalated cost from its original allocated budget by the end of the project completion date. One of the main reasons is the ambiguousness and inadequate requirement analysis in the tender requirement specification done by the agencies in the public sector when the tender is called. There exists a significant gap from the understanding of what the customer wants and the comprehension of the potential ICT contractor who designs a solution according to the tender specification solely based on the tender document alone. This study would focus on understanding the gaps in the process and recommend a substitute model that would significantly reduce the failure rate and the cost over-runs of the ICT projects in the Malaysian public sector services. The research outcome would recommend that the User Requirement Study (URS) should be done with the potential ICT contractors prior to the tendering process and award to one of them who understands completely the intended outcome from the project by the agencies. Future research direction on developing business and technical user requirement for tenders with the customers and vendors prior to tender advertisement are discovered in this research.