Abstract: Ministry of Education in Saudi Arabia aims to develop the knowledge in the nation. Higher education is responsible for directing university education, adopted policy, encouraging research and formulating rules. Saudi Arabia has adopted a policy to introduce information and communication technologies to cater for its rapid economic development. Most of government administrative agencies in the Saudi Arabia face great pressure in order to overcome the challenges of introducing such technologies. There are a 28 universities in Saudi Arabia. Portals can be basically defines as the gateways that help in integrating the information from various sources and provide it on a single window for its end users. This study aims to investigate the various factors that help in encouraging the students to use the university portal. An online survey questionnaire was collected from 91 students from various universities in Saudi Arabia, reviewed numbers of papers. The findings reveals seven factors user satisfaction, system quality, interaction, accessibility, efficiency, behaviour and e-Service factors which considered significant to motivate and attract student to use university portal and also increase the satisfaction of students in Saudi Arabia universities.