HOME JOURNALS CONTACT

Journal of Engineering and Applied Sciences

Libraries e-Service Quality by Education Level: Evidence and Issues
Malek Alharafsheh, Haitham M. Alali, MI Nofal and Zaid Alabaddi

Abstract: How students perceive the standard of e-Services in a higher educational setting having libraries based on, the internet is the major topic of this study. Data collection was through a survey using a structured questionnaire and the study population consists of higher education students in the United States. Two things led to the use of random sampling in this study selection of a representative sample and a large number of persons making up the study population. The 109 of the students in the sample population were involved in this study. One-way ANOVA was used to test the research hypothesis. The dependent variable was e-Service quality while education levels served as the independent variable. Delivery speed, functions and content of the website and ease of use were used to measure e-Service quality. It was observed that there exists no significance between education level and e-Service quality perceptions of the higher education institution students in the US. This is a confirmation of the results obtained in previous studies on the education level of the participants.

How to cite this article
Malek Alharafsheh, Haitham M. Alali, MI Nofal and Zaid Alabaddi, 2019. Libraries e-Service Quality by Education Level: Evidence and Issues. Journal of Engineering and Applied Sciences, 14: 6474-6477.

© Medwell Journals. All Rights Reserved