Abstract: Railway level crossings are quite vulnerable for accidents and the road users are responsible for about 95% of such accidents. Railways have concentrated more attention on types of gate and technologies involved in gate operation. The behavioural study of road users comprising of vehicle drivers and pedestrians have remained neglected for long time while controlling and taking steps to improve safety at railway level crossings. Since, sometimes back, the safety engineers and planners have been attracted towards this neglected aspect. The mental process of human beings is very complex system to be understood and accordingly provide suitable holistic approach to safety at railway level crossings is a challenging problem. The mental process of human beings is very complex system to be understood and accordingly provide suitable holistic approach to safety at railway level crossings is a challenging problem. All the stakeholders, i.e., railway authority, road authority, road users including pedestrians, community and government should take holistic view, cooperate and interact to improve the safety at railway level crossings.