Abstract: In the research the relationship between civil servants and citizens which is one of the important social problems of Turkey has been studied and has been evaluated in the light of human rights under four categories. These four categories are; the cultural elements contributing to the appropriate role of a civil servant`s social status, elements that turn the negative attitudes of a civil servant into positive ones, negative elements that prevents a civil servant to perform his social status and other elements that affect the role of the social status of a civil servant. The result is the ideal communication between the civil servant and the citizen based on affection, respect, tolerance and sympathy in the light of human rights.