Abstract: The purpose of this study is to evaluate the policies of the civil services bureau in Palestine and Jordan within the effectiveness of services and the effect of internal and external environments in both bureaus. The sample of the study consisted of 50 top management employees from the Palestinian bureau and 62 from the employees from the top management in the Jordanian bureau. The beneficiaries sample consisted of 289 participants form Jordan and 262 participants from Palestine. The findings of the study showed an average success in developing the administration system in both countries while the application of the law was in the favor of the Jordanian bureau. Moreover, there is a great importance for the internal and external environments on the performance of the civil services bureau especially the economical and financial domains as well as political stability. Based on the findings several recommendations were presented.