International Business Management
Year: 2011 | Volume: 5 | Issue: 4 | Page No.: 200-208
DOI: 10.3923/ibm.2011.200.208  
Airline e-Ticketing Service: How e-Service Quality and Customer Satisfaction Impacted Purchase Intention
Teck-Chai Lau, Choon-Ling Kwek and Hoi-Piew Tan
 
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