References

Davenport, T.H., 1993. Process Innovation. 1st Edn., Harvard Business School Press, New York, ISBN-13: 978-0875843667, pp: 1-352.

Hammer, M. and J. Champy, 1993. Re-engineering the Corporation: A Manifesto for Business Revolution. 1st Edn., Hapercollins, New York, USA., ISBN-13: 978-0887306402, pp: 1-240.

Hur, W., 2004. Customizable workflow monitoring Concurrent. Eng. Res. A, 11: 313-325.

Kung, P., C. Hagen, M. Rodel and S. Seifert, 2005. Business process monitoring and measurement in a large bank: Challenges and selected approaches. Proceedings of the 16th International Workshop on Database and Expert Systems Applications, Aug. 22-26, The IEEE Computer Society, Los Alamitos, CA., pp: 955-961.

Srinvasan, S., V. Krishana and S. Holmes, 2005. Web-log-driven business activity monitoring. Computer, 38: 61-68.
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Thomas, M., R. Redmond, V. Yoon and R. Singh, 2005. A semantic approach to monitor business process performance. Commun. ACM, 48: 55-59.
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