Asian Journal of Information Technology

Year: 2013
Volume: 12
Issue: 10
Page No. 342 - 348

Social Media Usage Among Businesses: A Website Content Analysis

Authors : Farzana Parveen, Noor Ismawati Jaafar and Sulaiman Ainin

References

Ayu, A.R.R. and A. Abrizah, 2011. Do you Facebook? Usage and applications of Facebook pages among academic libraries in Malaysia. Int. Inform. Library Rev., 43: 239-249.
CrossRef  |  Direct Link  |  

Burgess, L. and J. Cooper, 1999. A model of internet commerce adoption (MICA). Proceedings of the 12th International Bled Electronic Commerce Conference, June 7-9, 1999, Bled, Slovenia -.

Carrera, P., C.Y. Chiu, P. Pratipwattanawong, S. Chienwattanasuk, S.F.S. Ahmad and J. Murphy, 2008. My Space My Friends My Customers. In: Information and Communication Technologies in Tourism, Connor, P.O., W. Hopken and U. Gretzel (Eds.). Springer, Vienna, New York, pp: 94-105.

Din, N. and S. Haron, 2012. Knowledge sharing as a culture among Malaysian online social networking users. Procedia-Soc. Behav. Sci., 50: 1043-1050.
CrossRef  |  Direct Link  |  

Escobar-Rodriguez, T. and E. Carvajal-Trujillo, 2013. An evaluation of Spanish hotel websites: Informational vs. relational strategies. Int. J. Hospitality Manage., 33: 228-239.
CrossRef  |  Direct Link  |  

Greenberg, P., 2010. The impact of CRM 2.0 on customer insight. J. Bus. Ind. Market., 25: 410-419.
CrossRef  |  

Griffiths, P., 2000. Managing your Internet and intranet services: The information and library professional's guide to strategy. London: Library Assoc. Behav. Sci., 40: 326-333.

Hollenbeck, C.R. and A.M. Kaikati, 2012. Consumers use of brands to reflect their actual and ideal selves on Facebook. Int. J. Res. Market., 29: 395-405.
CrossRef  |  Direct Link  |  

Hsu, Y.L., 2012. Facebook as international eMarketing strategy of Taiwan hotels. Int. J. Hospitality Manage., 31: 972-980.
CrossRef  |  Direct Link  |  

Kavanaugh, A.L., E.A. Fox, S.D. Sheetz, S. Yang and T.L. Li et al., 2012. Social media use by government: From the routine to the critical. Government Inform. Quarterly, 29: 480-491.
CrossRef  |  Direct Link  |  

Kent, M.L. and M. Taylor, 1998. Building dialogic relationships through the World Wide Web. Public Relations Rev., 24: 321-334.
CrossRef  |  Direct Link  |  

Kozinets, R.V., K. de Valck, C.A. Wojnicki and S.J.S. Wilner, 2010. Networked narratives: Understanding word-of-mouth marketing in online communities. J. Market., 74: 71-89.
Direct Link  |  

Krippendorff, K., 2004. Content Analysis: An Introduction to its Methodology. Sage Publications, California.

Lovari, A. and F. Giglietto, 2012. Social media and Italian universities: An empirical study on the adoption and use of Facebook, Twitter and Youtube. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1978393.

McAllister, S.M., 2012. How the world's top universities provide dialogic forums for marginalized voices. Public Relations Rev., 38: 319-327.
CrossRef  |  Direct Link  |  

McMillan, S.J., M.G. Hoy, J. Kim and C. McMahan, 2008. A multifaceted tool for a complex phenomenon: Coding web-based interactivity as technologies for interaction evolve. J. Comput.-Med. Commun., 13: 794-826.
CrossRef  |  Direct Link  |  

Men, L.R. and W.H.S. Tsai, 2011. How companies cultivate relationships with publics on social network sites: Evidence from china and the United States. Public Relations Rev., 38: 723-730.
CrossRef  |  Direct Link  |  

Nambisan, S. and Y.M. Wang, 1999. Technical opinion: Roadblocks to Web technology adoption? Commun. ACM, 42: 98-101.
CrossRef  |  Direct Link  |  

Overby, J.W. and S. Min, 2001. International supply chain management in an internet environment: A network-oriented approach to internationalization. Int. Market. Rev., 18: 392-420.
CrossRef  |  Direct Link  |  

Rybalko, S. and T. Seltzer, 2010. Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter. Public Relations Rev., 36: 336-341.
CrossRef  |  Direct Link  |  

Sawhney, M., V. Gianmario and P. Emanuela, 2005. Collaborating to create: The internet as a platform for customer engagement in product innovation. J. Interact. Market., 19: 4-17.
CrossRef  |  Direct Link  |  

Schmidt, S., A.S. Cantallops and C.P. Dos Santos, 2008. The characteristics of hotel websites and their implications for website effectiveness. Int. J. Hospitality Manage., 27: 504-516.
CrossRef  |  Direct Link  |  

Sin, S.S., K.M. Nor and A.M. Al-Agaga, 2012. Factors affecting Malaysian young consumers online purchase intention in social media websites. Procedia-Soc. Behav. Sci., 40: 326-333.
CrossRef  |  Direct Link  |  

Slover-Linett, C. and M. Stoner, 2011. Succeeding with social media: Lessons from the first survey of social media in advancement. Slover Linett Issue Paper Series.

Smith, A.N., E. Fischer and C. Yongjian, 2012. How does brand-related user-generated content differ across you tube, Facebook and Twitter? J. Interactive Market., 26: 102-113.
CrossRef  |  Direct Link  |  

Teo, T.S.H. and Y. Pian, 2003. A contingency perspective on Internet adoption and competitive advantage. Eur. J. Inform. Syst., 12: 78-92.
CrossRef  |  

Trainor, K.J., 2012. Relating social media technologies to performance: A capabilities-based perspective. J. Personal Selling Sales Manage., 32: 317-331.
CrossRef  |  Direct Link  |  

Trusov, M., A.V. Bodapati and R.E. Bucklin, 2010. Determining influential users in internet social networks. J. Market. Res., 47: 643-658.
Direct Link  |  

Van Boskirk, S., C.S. Overby and T. Sarah, 2011. US. interactive marketing forecast, 2011 to 2016 forrester research. August 24, 2011, Forrester Research Inc., Cambridge, MA.

Waters, R.D., E. Burnett, A. Lamm and J. Lucas, 2009. Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Rev., 35: 102-108.
CrossRef  |  Direct Link  |  

Zwass, V., 1996. Electronic commerce: Structures and Issues. Int. J. Elect. Commerce, 1: 3-23.
Direct Link  |  

Zwass, V., 2003. Electronic commerce and organizational innovation: Aspects and opportunities. Int. J. Electronic Commerce, 7: 7-37.
Direct Link  |  

Design and power by Medwell Web Development Team. © Medwell Publishing 2022 All Rights Reserved