Asian Journal of Information Technology
Year:
2016
Volume:
15
Issue:
14
Page No.
2503 - 2508
The Study of Organizational Citizenship Behavior and its Effects on Improving Empowerment (Study of the Amiralmomenin Hospital in Zabol)
Authors :
Mohammad Ghasemi
and
Abdullah Hashemzaee
References
Beigini, A., A. Sardari and H. Najarinejad, 2010. The effect employees' cognitive empowerment on enhancing factors of human resources efficiency. Public Manage. Perspective, 3: 79-102.
Bienstock, C.C., C.W. DeMoranville and R.K. Smith, 2003. Organizational citizenship behavior and service quality. J. Serv. Market., 17: 357-378.
CrossRef | Direct Link | Castro, C.B., E.M. Armario and D.M. Ruiz, 2004. The influence of employee organizational citizenship behavior on customer loyalty. Int. J. Serv. Ind. Manage., 15: 27-53.
CrossRef | Direct Link | Fannie, A.A., G. Mohammadi, A. Azar and S. Fathi, 2011. Studying the pattern of the relationship between stress and organizational citizenship behavior with meta-analysis approach. Public Manage. Res., 4: 29-52.
Ghorbanizadeh and S. Khaleghinia, 2009. The role of tacit knowledge transfer in empowering employees. J. Hum. Resour. Manage. Univ. Imam Hussein, 2: 85-105.
Konczak, L., D.J. Stelly and M.L. Trasty, 2005. Defining and mmeasuring empowerment lead behaviors. Dev. Upward Feedback Instrument Educ. Psychol. Measur., 6: 300-313.
Markoczy, L. and K. Xin, 2004. The Virtues of Omission in Organizational Citizenship Behavior. University of California, USA.
Organ, D., 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexington, MA., ISBN: 9780669117882, Pages: 132.
Podsakoff, P.M., S.B. MacKenzie, R.H. Moorman and R. Fetter, 1990. Transformational leader behaviors and their effects on followers' trust in leader, satisfaction and organizational citizenship behaviors. Leadersh. Quart., 1: 107-142.
CrossRef | Direct Link | Robbins, A., 2001. Management of Organizational Behavior: Treatment Behavior. Vol. 2, Cultural Research Bureau, USA.
Tabarsa, G., M. Hadizadeh and A. Keshtegar, 2010. Providing a model to explain the factors affecting organizational citizenship behavior. Public Manage. Outlook, 1: 101-114.