International Business Management

Year: 2014
Volume: 8
Issue: 1
Page No. 49 - 54

A Study on TQM Practices and Effectiveness of Employees Participation in Indian Manufacturing Industries

Authors : T. Ayyappan and S. Ramachandran

References

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Hammer, M. and S. Stanton, 1999. How process enterprises really work. Harvard Bus. Rev., 77: 108-120.

Ho, S.K.M. and C.K.H. Fung, 1994. Developing a TQM excellence model. TQM Mag., 6: 24-30.
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Jones, J.P. and D. Seraphim, 2008. TQM implementation and change management in an unfavourable environment. J. Manage. Dev., 27: 291-306.
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Juran, J.M., 1988. Juran on Planning for Quality. Free Press, New York, ISBN-13: 9780029166819, Pages: 341.

Saylor, J.H., 1992. TQM Field Manual. McGraw Hill, USA.

Townsend, P.L. and J.E. Gebhardt, 1992. Quality in Action: 93 Lessons in Leadership, Participation and Measurement. Wiley, New York, ISBN-13: 978-0471552062, Pages: 262.

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