International Business Management

Year: 2015
Volume: 9
Issue: 1
Page No. 15 - 27

Users Satisfaction Towards Online Banking in Malaysia

Authors : Chong Hui Ling, Md. Aminul Islam, Arman Hadi Abdul Manaf and Wan Mashumi Wan Mustafa

References

Adams, D.A., R.R. Nelson and P.A. Todd, 1992. Perceives usefulness, ease of use and usage of information technology: A replication. MIS Q., 16: 227-247.
Direct Link  |  

Agarwal, R. and J. Prasad, 1999. Are individual differences germane to the acceptance of new information technologies? Decis. Sci., 30: 361-391.
CrossRef  |  

Bandura, A., 1986. Social Foundations of Thought and Action: A Social Cognitive Theory. Prentice Hall, Englewood Cliffs, NJ., USA., ISBN-13: 978-0138156145, Pages: 617.

Birch, D. and M.A. Young, 1997. Financial services and the Internet-what does cyberspace mean for the financial services industry? Internet Res., 7: 120-128.
Direct Link  |  

Bradley, L. and K. Stewart, 2002. A Delphi study of the drivers and inhibitors of Internet banking. Int. J. Bank Market., 20: 250-260.
CrossRef  |  

Burkhardt, M.E. and D.J. Brass, 1990. Changing patterns or patterns of change: The effects of a change in technology on social network structure and power. Admin. Sci. Q., 35: 104-127.
Direct Link  |  

Canniffe, M., 2000. Standalone Internet banks lose their sheen. The Irish Times, November 2000, pp: 4.

Chin, W.W. and P.A. Todd, 1995. On the use, usefulness and ease of use of structural equation modeling in MIS research: A note of caution. MIS Q., 19: 237-246.
CrossRef  |  Direct Link  |  

Coelho, F. and C. Easingwood, 2003. Multiple channel structures in financial services: A framework. J. Financial Serv. Market., 8: 22-34.
CrossRef  |  Direct Link  |  

Compeau, D., C.A. Higgins and S. Huff, 1999. Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS Q., 23: 145-158.
CrossRef  |  Direct Link  |  

Cruz, P., L.B.F. Neto, P. Munoz-Gallego and T. Laukkanen, 2010. Mobile banking rollout in emerging markets: Evidence from Brazil. Int. J. Bank Market., 28: 342-371.
CrossRef  |  Direct Link  |  

Cuevas, J., 1998. The Internet banking horizon: bleak or bright for community banks? J. Internet Banking Commerce, 3: 9811-9814.

Davis, F.D., 1989. Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quart., 13: 319-340.
CrossRef  |  Direct Link  |  

Davis, F.D., R.P. Bagozzi and P.R. Warshaw, 1989. User acceptance of computer technology: A comparison of two theoretical models. Manage. Sci., 35: 982-1003.
CrossRef  |  Direct Link  |  

DeLone, W.D. and E.R. McLean, 2003. The DeLone and McLean model of information systems success: A ten-year update. J. Manage. Inf. Syst., 19: 9-30.
CrossRef  |  Direct Link  |  

DeLone, W.D. and E.R. McLean, 2003. The DeLone and McLean model of information systems success: A ten-year update. J. Manage. Inf. Syst., 19: 9-30.
CrossRef  |  Direct Link  |  

DeLone, W.H. and E.R. McLean, 1992. Information systems success: The quest for the dependent variable. Inform. Syst. Res., 3: 60-95.
CrossRef  |  Direct Link  |  

Doll, W.J., A. Hendrickson and X. Deng, 1998. Using Davis's perceived usefulness and ease-of-use instruments for decision making: A confirmatory and multigroup invariance analysis. Decision Sci., 29: 839-869.
CrossRef  |  Direct Link  |  

Ensor, B., 2000. The death of Internet-only banking? http://www.forrester.com/ER/Research/Brief/0,1317,11144.FF.html.

Fishbein, M. and I. Ajzen, 1975. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. 1st Edn., Addison-Wesley, Reading, MA., USA., ISBN-13: 9780201020892, Pages: 578.

Giglio, V., 2002. Privacy in the world of cyberbanking: Emerging legal issues and how you are protected. Secured Lender, 58: 48-60.
Direct Link  |  

Guru, B.K., V. Santha, I. Norhazlin and P. Rajendra, 2000. Electronic banking in Malaysia: A note on evolution of services and consumer reactions. J. Internet Banking Commerce, 5: 160-178.

Hill, T., N.D. Smith and M.F. Mann, 1986. Communicating innovations: Convincing computer phobics to adopt innovative technologies. Adv. Consumer Res., 13: 419-422.
Direct Link  |  

Huizingh, E.K.R.E., 2000. The content and design of Web sites: An empirical study. Inform. Manage., 37: 123-134.
CrossRef  |  

Ives, B., M.H. Olsoh and J.J. Baroudi, 1983. The measurement of user information satisfaction. Commun. ACM, 26: 785-793.
CrossRef  |  

Karahanna, E., D.W. Straub and N.L. Chervany, 1999. Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Q., 23: 183-213.
Direct Link  |  

Karjaluoto, H., T. Koiuuma and J. Salo, 2003. Individual differences in private banking: Empirical evidence from Finland. Proceeding of the 36th Annual Hawaii International Conference on System Science, January 6-9, 2003, Hawaii, pp: 196-.

Kasiran, M.K., F. Ahmad and F. Meziane, 2006. The implementation of third party endorsement as knowledge repository agent for creating trust in Malaysian's electronic banking industries. Proceedings of the International Conference on Computing and Informatics, June 6-8, 2006, Kuala Lumpur, pp: 1-5.

Lee, Y., A.K. Kozar and K. Larsen, 2003. The technology acceptance model: Past, present and future. Commun. Assoc. Inform. Syst., 12: 752-780.
Direct Link  |  

Lewis, W., R. Argawal and V. Sambamurthy, 2003. Sources of influence on belief about information technology use: An empirical study of knowledge workers. MIS Q., 27: 657-678.
Direct Link  |  

Luneborg, J.L. and J.F. Nielsen, 2003. Customer-focused technology and performance in small and large banks. Eur. Manage. J., 21: 258-269.
CrossRef  |  

Mathieson, K., 1991. Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Inform. Syst. Res., 2: 173-191.
CrossRef  |  

Nehmzow, C., 1997. The internet will shake banking's medieval foundations. J. Internet Banking Commerce, Vol. 21.

Parasuraman, A., V.A. Zeithaml and A. Malhotra, 2005. E-S-Qual: A multiple-item scale for assessing electronic service quality. J. Serv. Res., 7: 213-233.
CrossRef  |  Direct Link  |  

Parasuraman, A., V.A. Zeithaml and L.L. Berry, 1988. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. J. Retail., 64: 12-40.
Direct Link  |  

Pikkarainen, T., K. Pikkarainen, H. Karjaluoto and S. Pahnila, 2004. Consumer acceptance of online banking: An extension of the technology acceptance model. Internet Res., 14: 224-235.
CrossRef  |  Direct Link  |  

Plouffe, C.R., J.S. Hulland and M. Vandenbosch, 2001. Research report: Richness versus parsimony in modeling technology adoption decisions-understanding merchant adoption of a smart card-based payment system. Inform. Syst. Res., 12: 208-222.
Direct Link  |  

Polatoglu, V.N. and S. Ekin, 2001. An empirical investigation of the Turkish consumers acceptance of Internet banking services. Int. J. Bank Market., 19: 156-165.
CrossRef  |  

Poulter, S., 2000. We must talk face-to-face customers tell bankers. The Daily Mail, November 28, 2000, pp: 37.

Puschel, J. and J.A. Mazzon, 2010. Mobile banking: Proposition of an integrated adoption intention framework. Int. J. Bank Market., 28: 389-409.
Direct Link  |  

Riquelme, H.E. and R.E. Rios, 2010. The moderating effect of gender in the adoption of mobile banking. Int. J. Bank Marketing, 28: 328-341.
CrossRef  |  

Robinson, T., 2000. Internet banking: Still not a perfect marriage. Inform. Week, 17: 104-106.

Segars, A.H. and V. Grover, 1993. Re-Examining perceived ease of use and usefulness: A confirmatory factor analysis. MIS Q., 17: 517-525.
Direct Link  |  

Sekaran, U., 1992. Research Method for Business-A Skill Building Approach. 2nd Edn., John Wiley and Sons, New York.

Sekaran, U., 2000. Research Method for Business-A Skill-Building Approach. 3rd Edn., John Wiley and Sons, New York.

Song, H.L., 2010. Customer adoption of internet banking: An integration of TAM with trust, perceived risk and quality. Proceedings of the International Conference on Multimedia Information Networking and Security, November 4-6, 2010, Nanjing, Jiangsu, pp: 264-268.

Succi, M.J. and Z.D. Walter, 1999. Theory of user acceptance of information technologies: An examination of health care professionals. Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences, January 5-8, 1999, Maui, HI., USA -.

Suping, H. and S. Yizheng, 2010. Factors influencing user acceptance of online banking. Proceedings of the International Conference on Logistics Systems and Intelligent Management, Volume 1, January 9-10, 2010, Harbin, China, pp: 315-318.

The Sunday Times, 2000. Clicks and mortar banking not popular. The Sunday Times, October 15, 2000, pp: 19.

Trochim, W.M.K., 2006. Research methods knowledge based. http://www.socialresearchmethods.net/kb/design.php.

Venkatesh, V., 2000. Determinants of perceived ease of use: Integrating control, intrinsic motivation and emotion into the technology acceptance model. Inform. Syst. Res., 11: 342-365.
CrossRef  |  Direct Link  |  

Venkatesh, V., M.G. Morris, G.B. Davis and F.D. Davis, 2003. User acceptance of information technology: Toward a unified view. MIS Quart., 27: 425-478.
CrossRef  |  Direct Link  |  

Yiu, C.S., K. Grant and D. Edgar, 2007. Factors affecting the adoption of Internet Banking in Hong Kong: Implications for the banking sector. Int. J. Inform. Manage., 27: 336-351.
CrossRef  |  

Zmud, R., 1979. Individual differences and MIS success: A review of the empirical literature. Manag. Sci., 25: 966-979.
CrossRef  |  

Design and power by Medwell Web Development Team. © Medwell Publishing 2024 All Rights Reserved