The Social Sciences
3468 - 3473
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Bagozzi, R.P. and Y. Yi, 1988. On the evaluation of structural equation models. J. Acad. Market. Sci., 16: 74-94.CrossRef | Direct Link |
Barney, J.B., 2000. Firm resources and sustained competitive advantage. Adv. Strat. Manage., 17: 203-227.CrossRef | Direct Link |
Bartlett, J.E., J.W. Kotrlik and C.C. Higgins, 2001. Organizational research: Determining appropriate sample size in survey research. Inform. Technol. Learn. Perform. J., 19: 43-50.Direct Link |
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Cohen, J., 1988. Statistical Power Analysis for the Behavioral Sciences. 2nd Edn., Lawrence Erlbaum, Hillsdale, New Jersey, USA., ISBN: 0-8058-6283-5, Pages: 128.
Dale, G.B., 2003. Managing Quality. 4th Edn., Blackwell Publishing, USA.
Demirbag, M., E. Tatoglu, M. Tekinkus and S. Zaim, 2006. An analysis of the relationship between TQM implementation and organizational performance: Evidence from Turkish SMEs. J. Manuf. Technol. Manage., 17: 829-847.Direct Link |
Dillick, T. and K. Hockerts, 2002. Beyound the business case for corporate sustentability. Bus. Strategy Environ., 11: 130-141.
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Fornell, C., 1992. A national customer satisfaction barometer: The Swedish experience. J. Market., 56: 6-21.CrossRef | Direct Link |
Hair, Jr., J.F., W.C. Black, B.J. Babin and R.E. Anderson, 2010. Multivariate Data Analysis. 7th Edn., Prentice Hall, Upper Saddle River, NJ., ISBN-13: 9780138132637, Pages: 785.
Hansson, J. and H. Eriksson, 2002. The impact of TQM on financial performance. Measuring Bus. Excellence, 6: 44-54.Direct Link |
Hellsten, U. and B. Klefsjo, 2000. TQM as a management system consisting of values, techniques and tools. TQM. Mag., 12: 238-244.Direct Link |
Hendricks, K.B. and V.R. Singhal, 1997. Does implementing an effective TQM program actually improve operating performance?. Empirical evidence from firms that have won quality awards. Manage. Sci., 43: 1258-1274.Direct Link |
Kumar, C., A. Igbaria, B. Dautreaux, A.G. Planson and C. Junot et al
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Oakland, J.S., 2000. Total Quality Management: Text with Cases. 2nd Edn., Butterworth-Heinemann, Burlington, Massachusetts, USA., ISBN-13: 9780750639521, Pages: 380.
Prajogo, D.I. and A.S. Sohal, 2004. Transitioning from total quality management to total innovation management: An Australian case. Int. J. Q. Reliab. Manage., 21: 861-875.CrossRef |
Sila, I. and M. Ebrahimpour, 2002. An investigation of the total quality management survey based research published between 1989 and 2000: A literature review. Int. J. Qual. Reliab. Manage., 19: 902-970.CrossRef | Direct Link |
Sureshchandar, G.S., C. Rajendran and R.N. Anantharaman, 2001. A conceptual model for total quality management in service organizations. Total Qual. Manage., 12: 343-363.CrossRef |
Walker, O.C. and J.W. Mullins, 2011. Marketing Strategy: A Decision-Focused Approach. 7th Edn., McGraw-Hill Irwin, New York, USA., ISBN: 9780070171466, Pages: 352.
Wetzels, M., G. Odekerken-Schröder and C. van Oppen, 2009. Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS. Q., 33: 177-195.CrossRef | Direct Link |
Yusuf, Y., A. Gunasekaran and G. Dan, 2007. Implementation of TQM in China and organisation performance: An empirical investigation. Total Q. Manage., 18: 509-530.CrossRef | Direct Link |
Zhou, K.Z., C.K. Yim and D.K. Tse, 2005. The effects of strategic orientations on technology-and market-based breakthrough innovations. J. Market., 69: 42-60.CrossRef | Direct Link |