References

Awang, A., S.A. Khalid, K.M. Kassim, M. Ismail, R.S. Zain and A.R.S. Madar, 2009. Entrepreneurial orientation and performance relations of Malaysian Bumiputera SMEs: The impact of some perceived environmental factors. Int. J. Bus. Manage., 4: 84-96.
Direct Link  |  

Bailey, J.R., 1997. Need for cognition and response mode in the active construction of an information domain. J. Econ. Psychol., 18: 69-85.
Direct Link  |  

Barney, J.B., 1991. Firm resources and sustained competitive advantage. J. Manage., 17: 99-120.
CrossRef  |  Direct Link  |  

Baron, R.M. and D.A. Kenny, 1986. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. J. Pers. Social Psychol., 51: 1173-1182.
CrossRef  |  PubMed  |  Direct Link  |  

Baugh, B.T. and S.E. Mason, 1986. Need for cognition related to time perception. Perceptual Motor Skills, 62: 540-542.
Direct Link  |  

Begley, T.M. and D.P. Boyd, 1987. Psychological characteristics associated with performance in entrepreneurial firms and smaller businesses. J. Bus. Venturing, 2: 79-93.
CrossRef  |  Direct Link  |  

Cacioppo, J.T. and R.E. Petty, 1982. The need for cognition. J. Personality Social Psychol., 42: 116-131.

Cacioppo, J.T., R.E. Petty, J.A. Feinstein and W.B.G. Jarvis, 1996. Dispositional differences in cognitive motivation: The life and times of individuals varying in need for cognition. Psychol. Bull., 119: 197-253.
Direct Link  |  

Curseu, P.L., 2006. Need for cognition and rationality in decision making. Stud. Psychol., 48: 141-156.
Direct Link  |  

Das, K., J. Parmar and V.K. Sadanand, 2009. Customer Relationship Management (CRM) best practices and customer loyalty: A study of Indian retail banking sector. Eur. J. Social Sci., 11: 61-85.

Decarlo, J.F. and P.R. Lyons, 1979. A comparison of selected personal characteristics of minority and non-minority female entrepreneurs. Acad. Manag. Proc., 1979: 369-373.
CrossRef  |  Direct Link  |  

Feldman, R.S., 1999. Understanding Psychology. McGraw-Hill, New York, USA.,.

Hair, Jr., J.F., W.C. Black, B.J. Babin and R.E. Anderson, 2010. Multivariate Data Analysis. 7th Edn., Prentice Hall, Upper Saddle River, NJ., ISBN-13: 9780138132637, Pages: 785.

Hashim, M.K., S. Ahmad and M. Zakaria, 2007. An Assessment of the Manufacturing Sme Financial Assessment Programs. In: Small and Medium-Sized Enterprises Development in Malaysia: Program and Evaluation, Hashim, M.K., (Ed). UUM Publication, Sintok, Malaysia, ISBN:9789833817221, pp: 33-48.

Hashim, M.K., S. Ahmad and R. Hassan, 2007. An Evaluation of SMEs Management Training Programs. In: Small and Medium-Sized Enterprises Development in Malaysia: Program and Evaluation, Hashim, M.K. (Ed). UUM Publication, Sintok, Malaysia, ISBN:9789833817221, pp: 49-67.

Herath, H.M.A. and R. Mahmood, 2013. Strategic orientation based research model of SME performance for developing countries. Rev. Integr. Bus. Econ. Res., 2: 430-440.
Direct Link  |  

Hoq, M.Z. and A.A. Chauhan, 2011. Effects of organizational resources on 373 organizational performance: An empirical study of Smes. Interdiscip. J. Contemp. Res. Bus., 2: 373-385.
Direct Link  |  

Hornaday, J.A. and J. Aboud, 1971. Characteristics of successful entrepreneurs. Personnel Psychol., 24: 141-153.

Hung, D.K.M., A.A. Effendi, L.S.A. Talib and N.A.A. Rani, 2011. A preliminary study of top SMEs in Malaysia: Key success factor vs government support program. J. Global Bus. Econ., 2: 48-58.
Direct Link  |  

Jaworski, B.J. and A.K. Kohli, 1993. Market orientation: Antecedents and consequences. J. Market., 57: 53-70.
CrossRef  |  Direct Link  |  

Krauss, S.I., M. Frese, C. Friedrich and J.M. Unger, 2005. Entrepreneurial orientation: A psychological model of success among Southern African small business owners. Eur. J. Work Organiz. Psychol., 14: 315-344.
CrossRef  |  Direct Link  |  

Kreiser, P.M., L.D. Marino and K.M. Weaver, 2002. Assessing the psychometric properties of the entrepreneurial orientation scale: A multi-country analysis. Entrepreneurship Theor. Pract., 26: 71-95.
Direct Link  |  

Kumar, N., L.W. Stern and J.C. Anderson, 1993. Conducting interorganizational research using key informants. Acad. Manage. J., 36: 1633-1651.
CrossRef  |  Direct Link  |  

Lee-Kelley, L, D. Gilbert and R. Mannicom, 2003. How e-CRM can enhance customer loyalty. Market. Intell. Plan., 21: 239-248.
CrossRef  |  Direct Link  |  

Leone, C. and C.H. Dalton, 1988. Some effects of the need for cognition on course grades. Perceptual Motor Skills, 67: 175-178.
Direct Link  |  

Levin, I.P., M.E. Huneke and J.D. Jasper, 2000. Information processing at successive stages of decision making: Need for cognition and inclusion-exclusion effects. Organ. Behav. Hum. Decis. Process., 82: 171-193.
PubMed  |  

Lumpkin, G.T. and G.G. Dess, 1996. Clarifying the entrepreneurial orientation construct and linking it to performance. Acad. Manage. Rev., 21: 135-172.
CrossRef  |  Direct Link  |  

McClelland, D.C., 1961. The Achieving Society. D. Van Nostrand Company, Inc., Princeton, New Jersey, Toronto London, New York.

Miller, D. and J.M. Toulouse, 1986. Chief executive personality and corporate strategy and structure in small firms. Manage. Sci., 32: 1389-1409.
Direct Link  |  

Miller, D., C. Droge and J.M. Toulouse, 1988. Strategic process and content as mediators between organizational context and structure. Acad. Manage. J., 31: 544-569.
CrossRef  |  Direct Link  |  

Miner, J.B., N.R. Smith and J.S. Bracker, 1994. Role of entrepreneurial task motivation in the growth of technologically innovative firms: Interpretations from follow-up data. J. Appl. Psychol., 79: 627-630.
Direct Link  |  

Noble, C.H., R.K. Sinha and A. Kumar, 2002. Market orientation and alternative strategic orientations: A longitudinal assessment of performance implications. J. Market., 66: 25-39.
CrossRef  |  Direct Link  |  

Santos-Vijande, M.L., M.J. Sanzo-Perez, L.I. Alvarez-Gonzalez and R. Vazquez-Casielles, 2005. Organizational learning and market orientation: Interface and effects on performance. Ind. Market. Manage., 34: 187-202.
CrossRef  |  Direct Link  |  

Sekaran, U. and B. Roger, 2010. Research Methods for Business: A Skill-Building Approach. 5th Edn., John Wiley and Sons Ltd., UK.

Sharma, P. and J.J. Chrisman, 1999. Toward a reconciliation of the definitional issues in the field of corporate entrepreneurship. Entrepreneurship Theor. Pract., 23: 11-27.

Sieh Lee, M.L., 1990. Malaysian industrial and entrepreneur profile. Malaysian Manage. Rev., 25: 3-10.

Tang, J., Z. Tang, Y. Zhang and Q. Li, 2007. The impact of entrepreneurial orientation and ownership type on firm performance in the emerging region of China. J. Dev. Entrepreneurship, 12: 383-397.
Direct Link  |  

Teece, D.J., G. Pisano and A. Shuen, 1997. Dynamic capabilities and strategic management. Strat. Manage. J., 18: 509-533.
CrossRef  |  Direct Link  |  

Wang, Y. and H. Feng, 2012. Customer relationship management capabilities: Measurement, antecedents and consequences. Manage. Dec., 50: 115-129.
CrossRef  |  Direct Link  |  

Zhang, D.D. and E. Bruning, 2011. Personal characteristics and strategic orientation: Entrepreneurs in Canadian manufacturing companies. Int. J. Entrepreneurial Behav. Res., 17: 82-103.
Direct Link  |  

Zhou, K.Z., C.K. Yim and D.K. Tse, 2005. The effects of strategic orientations on technology-and market-based breakthrough innovations. J. Marketing, 69: 42-60.
Direct Link  |