The Social Sciences

Year: 2017
Volume: 12
Issue: 11
Page No. 2072 - 2076

The Analysis of Building Permit Service Quality at Agrarian and Spatial Planning Department Office of Makassar City

Authors : Suparman Mekkah, Manan Sailan and Rifdan

References

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Makassar, 2012. [Ombudsman: Prone Makassar Mall Licensing Office Administration]. Antara News Media Company, Jakarta, Indonesia, (In Indonesia).

Miles, M.B., A.M. Huberman and J. Saldana, 2014. Qualitative Data Analysis: A Methods Sourcebook. 3rd Edn., Sage Publications, Thousand Oaks, California, ISBN:9781452257877, Pages: 408.

Parasuraman, A., A.Z. Valanie and I.B. Leonard, 2007. Delivering Service Quality Balancing Costumer Perception and Expectations. Pustaka Binaman Pressindo, Jakarta, Indonesia,.

Rasyid, R.M., 2003. [Ethics in Government Practices]. Badan Diklat, Jakarta, Indonesia, (in Indonesia).

Surjadi, 2009. [Development of the Public Service Employee Performance]. Refika Aditama. PT, Bandung, Indonesia, (In Indonesia).

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