International Business Management

Year: 2015
Volume: 9
Issue: 1
Page No. 139 - 144

The Need of Accessible Accommodation in Malaysian Tourism Sector: Case Study in Endau-Rompin and Ledang Hills National Parks

Authors : Shalini Sanmargaraja and Seow Ta Wee

Abstract: Travel planning process usually take place few months prior to the travel. The main and crucial element in tourism expenditure is accommodation, especially for disabled tourists. Disabled tourists need to pay more attention in selecting the accessible accommodation because if they do not get a good rest, they do not enjoy the pleasure of their entire travel. The main aim of this study, is to investigate the level of accessibility in accommodation sector provided in Malaysian tourism, especially in Endau-Rompin and Ledang Hills National Parks. This study does not only focus on disabled tourists but all the categories of tourists, comprising children, teenagers, adults and even the elderly. The methods used in this study are observation and visual-method. From the study, it is found that all the accommodation provided here do not meet the requirement of people with disabilities as recommended by Tourism Services-Hotel and other types of tourism accommodation (MS1926:2006) and Code of Practice on Access for Disabled Persons to Public Buildings (MS1184:2002). The main aspects were tested are demographic information of the hotel, accessibility of the hotel, transportation, parking, reception, elevator, hallway, room, bathroom, bar, restaurant and recreation area. From the observation, it is also found that national parks staffs are not aware of the guidelines and the standards provided by the Malaysian government regarding tourism accommodation. Barriers keep away disabled community from experiencing opportunities in the travel and tourism industry. These barriers can be reduced with further research, explaining the significance of providing barrier-free environment in public recreation accommodation.

How to cite this article:

Shalini Sanmargaraja and Seow Ta Wee, 2015. The Need of Accessible Accommodation in Malaysian Tourism Sector: Case Study in Endau-Rompin and Ledang Hills National Parks. International Business Management, 9: 139-144.

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