Authors : Tahmures Lahuti Eshkevari and Forogh Roudgarnezhad
Abstract: There are people in organizations who compete for their power and benefits and some contradictions are seen in their affairs priorities and purposes. Actually, differences and contradictions are necessary for their organizations life survival to be able to adapt with their surrounding lives. This research investigates the relationship between conflict management and job performance by mediator role of innovation and creativity in small and medium companies in Gilan Province. The purpose of this research is applicable and methodology is descriptive-correlative. Samples include 268 managers selected by random sampling method. Instruments used in this research include questionnaire of Tomas conflict management strategies, Randsip and Motuwidlo and Van Scatter job performance. Reliability of questionnaire was obtained 0.701-0.914 using alpha Cronbach coefficient. Data was analyzed by Pearson correlation coefficient and theoretical model test using Lisrel Software. Findings showed significant relationship between conflict management aspects and job performance by mediator role of creativity in 0.01 level; nonetheless, just flexibility is conflict management aspects without indirect effect on job performance for creativity and wasn’t confirmed. Management should try to improve employees’ behaviors and creativity because this fact is significantly important in job performance and also tries to communicate better and makes effective teams.
Tahmures Lahuti Eshkevari and Forogh Roudgarnezhad, 2016. Investigating the Relationship Between Conflict Management and Job Performance by Mediator Role of Innovation and Creativity in Small and Medium Companies of Gilan Province. International Business Management, 10: 1249-1256.