Authors : Raynard Christopher Burnside, Pengqian Fang and Lali Mwamaka Sharifu
Abstract: There is limited perceived health service quality research literature highlighting studies conducted in the largest city in Central China: Wuhan City. In this study, we investigated the perceived health service quality provided by public and private hospitals in Wuhan City, China. We focused on Tertiary level hospital institutions to provide a glimpse into the current perceived service quality among public and private hospitals in Wuhan City. Across-sectional random study was conducted at both public and private hospitals in Wuhan City, China between January and June 2018. A sample size collected consisted of 428 outpatient respondents. IBM SPSS Statistics 22.0 Software was used to enter and analyzed data. Out of the 428 questionnaires collected, 400 was used for the study. 200 from the public hospitals and the other 200 from the private hospitals. The over all perceived service quality dimension items scale comprising the questionnaire had an excellent reliability. More than half of our respondents were females when compared to the male counterpart. The gynecology department had the largest patient visits while the nephrology department had the lowest in patient visits. Over all perceived service quality was higher in the public hospitals than the private hospitals. In summary, China “Health care system reform” is currently on-going, a greater understanding through further research should be conducted on the perceived service quality between public and private hospitals to better understand the existing health service quality and provide practical strategies to enhance the delivery in health service quality across all hospital types.
Raynard Christopher Burnside, Pengqian Fang and Lali Mwamaka Sharifu, 2020. Public and Private Hospitals: Outpatients Perceived Health Service Quality in Wuhan City, China. International Business Management, 14: 65-71.