Abstract: In the 21st century, organizations attempt to suffer the least amount of loss and take the most benefit in chaos and change conditions. This is a quiet and uninterrupted battle wherein the victory is for the best and most powerful. Model of Business Excellence is the answer to the question of what is the superior organization and what goals and concepts should it pursue. Among these, EFQM model has win more welcome and popularity than the others, all over the world. Therefore, in this study, using a model of EFQM excellence, the effectiveness and communication skills among the training managers and staff at Shiraz University were investigated. The statistical population of this study consisted of all the staff and managers at Shiraz University which are 1701 in number, according to the statistics provided by Shiraz University. Using stratified sampling proportional to population size and using Cochran formula, the sample size was determined as 189. The research is descriptive-analytical and the data were collected through a questionnaire. To analyze the data and to examine the hypotheses, Chi-square test was used. The results showed that interactive meetings between management and the staff was not effective in improving working relationships and the lowest scores for available communication channels were related to intranet, suggestion box and university publication, respectively. Thus, the ground is made for improving communication channels by valuing the above factors and improvements in conducting the interactive meetings and also considering the staff’s opinions.