References

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Bolino, M.C., W.H. Turnley and J.M. Bloodgood, 2002. Citizenship behavior and the creation of social capital in organizations. Acad. Manage. Rev., 27: 505-522.
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Kusluvan, S., 2003. Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry. Nova Publisher, ISBN: 9781590336304, New York, pp: 250.

Morrison, E.W., 1994. Role definitions and organizational citizenship behavior: The importance of the employee's perspective. Acad. Manage. J., 37: 1543-1567.
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Neuman, W.L., 2000. Social Research Methods: Qualitative and Quantitative Approaches. 4th Edn., Allyn and Bacon, Boston, ISBN: 9780205315161, Pages: 558.

Organ, D.W., 1988. Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexington, MA., Pages: 132.

Podsakoff, P.M., S.B. MacKenzie, J.B. Paine and D.G. Bachrach, 2000. Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. J. Manage., 26: 513-563.
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Sloat, K.C.M., 1999. Organizational citizenship: Does your firm inspire to be good citizenship? Professional Safety, 44: 20-23.
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Van Dyne, L., J.W. Graham and R.M. Dienesch, 1994. Organizational citizenship behavior: Construct redefinition, measurement and validation. Acad. Manage. J., 37: 765-802.
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