References

Al-Sagheer, A., 2011. Applying six sigma to achieve enterprise sustainability: preparations and aftermath of six sigma projects. J. Bus. Econ. Res., 9: 51-58.
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Kwak, Y.H. and F.T. Anbari, 2006. Benefits, obstacles and future of six sigma approach. Technovation, 26: 708-715.
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Leathers, L., 2006. Customer Satisfaction and Retention Improves with Six Sigma. In: Customising Stakeholder Management Strategies. Huber, M. and M. Pallas (Eds.). Springer Berlin, Heidelberg, Germany pp: 101-116.

Lokkerbol, J., R. Does, J. de Mast and M. Schoonhoven, 2012. Improving processes in financial service organizations: Where to begin?. Int. J. Qual. Reliab. Manage., 29: 981-999.
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Montgomery, D.C., 2010. A modern framework for achieving enterprise excellence. Int. J. Lean Six Sigma, 1: 56-65.
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Uprety, I., 2009. Six sigma in banking services: A case study based approach. Int. J. Six Sigma Competitive Advantage, 5: 251-271.
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