References

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Chen, Y.C., 2001. Business Process Reengineering. In: Empirical Modelling for Participative Business Process Reengineering, Chen, Y.C. (Ed.). University of Warwick, Coventry, England, pp: 68-96.

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Hitpass, B., Rucker, B. and J. Freund, 2014. [BPMN 2.0 Reference Manual and Practical Guide]. 4th Edn., Camunda Publishing House, Santiago, Chile, ISBN-13:978-1460903933, Pages: 273 (In Spanish).

Larson, J.A., F. Fhimss and Dshs, 2016. Organizational and Process Reengineering: Approaches for Health Care Transformation. CRC Press, Boca Raton, Florida, ISBN:9781482225167, Pages: 166.

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Martinez, J.R.M., 2003. [Methodological Guide for Clinical Management by Processes: Application in Nursing Organizations]. Libreria Diaz de Santos, Madrid, Spain, ISBN:84-7978-583-7, Pages: 509 (In Spanish).

Mohapatra, S., 2013. Business Process Reengineering: Automation Decision Points in Process Reengineering. Springer, New York, USA., ISBN:978-1-4614-6066-4, Pages: 252.

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Ringim, K.J., M.R. Razalli and N. Hasnan, 2011. Effect of business process reengineering factors on organizational performance of Nigerian banks: Information technology capability as the moderating factor. Intl. J. Bus. Soc. Sci., 2: 198-201.

Serban, A.I., 2015. Business process reengineering on smes: Evidence from Romanian SMEs. Proceedings of the 9th International Conference on Management and Innovation for Competitive Advantage, November 5-6, 2015, University of Bucharest, Bucharest, Romania, pp: 175-182.

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