References

Anderson, P., 2003. Cracking the code: The relevance of the ISM code and its impact on shipping practices. The Nautical Institute, London, England.

Deming, W.E., 1986. Out of the Crisis: Quality, Productivity and Competitive Position. Cambridge University Press, Cambridge, MA., USA., ISBN-13: 9780521305532, Pages: 507.

Hanninen, H., 2007. Negotiated risks: The Estonia accident and the stream of bow visor failures in the Baltic ferry traffic. MBA Thesis, Aalto University School of Business, Helsinki, Finland.

Juran, J.M. and A.B. Godfrey, 1999. Jurans Quality Handbook. 5th Edn., McGraw-Hill Education, New York, USA., ISBN:9780070340039, Pages: 1872.

Kristiansen, S., 2005. Maritime Transportation: Safety Management and Risk Analysis. Butterworth-Heinemann, Oxford, UK., ISBN:9780750659994, Pages: 508.