Authors : Ibidunni Ayodotun Stephen, Salau Odunayo Paul, Falola Hezekiah Olubusayo, Ayeni Adebanji William and Obunabor Frank Ifeanyi
Abstract: This study examines the link between Total Quality Management and performance of telecommunication firms in Nigeria. The research instrument utilized for the study was completed by 122 respondents drawn from two leading telecommunication firms (MTN and Globacom) in Nigeria. Utilizing the regression technique, results of data analysis indicate that TQM practices such as process improvement and employee empowerment significantly influence firm performance. Top management commitment was found not to have a relationship with organizational reputation. It is suggested that employee contribution not only to work processes but also to decision making, encouragement to set objectives for themselves and motivation towards their work enhance their understanding and commitment to their job and the organization at large.
Ibidunni Ayodotun Stephen, Salau Odunayo Paul, Falola Hezekiah Olubusayo, Ayeni Adebanji William and Obunabor Frank Ifeanyi, 2017. Total Quality Management and Performance of Telecommunication Firms. International Business Management, 11: 293-298.